To order by phone, inquire about an order, or request an exchange/refund, call:

1-888-294-3929

  

For questions about product use, instructions or to request replacement parts or materials call toll-free:

1-833-201-5260

 

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Return & Exchange Policy

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FREE STANDARD SHIPPING ON DOMESTIC ORDERS OVER $60! See details.

Perler Return & Exchange Policy

Not completely satisfied with it? Don't worry! Returns and exchanges are easy. All returns and exchanges must be received within 180 days of the purchase date. And, since every order is shipped with an itemized invoice as well as complete return instructions, simply follow the detailed instructions for a quick, easy no-hassle return.

If you have any questions regarding our Return & Exchange policy, please contact us at CustomerService-Perler@herrschners.com or call us at 1-888-294-3929.