Frequently Asked Questions
Customer Accounts & General Information
How do I change my password?
If you forget your password or need to reset it, you can do so here. An email will be sent to the address below containing a link to verify your email address.
How do I change my email address?
If you need to update the email address on your account, log in and click on the Account Settings tab – here, you may update your name, email address, or change your password.
If you completed your order as a guest, you will not be able to edit your email address on your own. Please contact customer service here.
Do you issue price adjustments?
We are unable to offer price adjustments on products that go on sale after a purchase is made.
Will the website show my local currency?
All prices and totals are shown in USD.
How do I know when there are promotions?
Current promotions can be found here.
To find out about the latest promotion, sign up for our emails at the bottom of this webpage. Once you register your email, you will begin to receive our promotion specials in your email.
How do I contact customer service?
Please use the Contact Us form that can be found here.
Our Customer Support team is available Monday - Friday from 8:00am - 5:00pm ET (except U.S. national holidays.)
Order Information
How do I place an order?
You can place an order on our website by checking out as a guest or creating an online account with us.
What payment methods are accepted?
We accept Visa, MasterCard, AMEX, Discover, and PayPal.
Can I change or cancel my order?
The order process begins when you click on the submit order button in the checkout. Our orders go directly to our shipping department for processing so we are unable to make any changes to your order. If your order has not been processed, we can cancel your order. Please contact us here.
Where is my order?
To view your order status, you must be logged in. If you are not already logged in, click on the "Account" button at the top right of the page and enter your email address and password in the appropriate fields.
Once you've logged in, click on the Orders tab. The status of your order will be noted on the right side of the screen. For more details or to print your receipt, click on the order number.
Shipment Information
If I place my order today, when will it ship?
We generally ship ground orders within 48 hours of placement of the order, Monday - Friday. Standard shipping time is 5-10 business days, depending on your location and barring complications such as adverse weather conditions or shipping delays as noted.
Do you ship orders to international addresses?
Yes, we are able to ship most products internationally. There are some restrictions on specific licensed products. Any shipping restrictions will be noted on the product detail page.
FedEx International doesn't ship to P.O. Boxes. A complete address is required as well as phone number.
Please Note: Shipping and handling charges shown at checkout include custom duties, taxes, brokerage levied by the destination country. Those fees are paid by the shipper at the time of delivery to the foreign country. The shipper of the shipment is the importer of record in the destination country. Any additional import fees are the responsibility of the recipient of the shipment.
What is normal shipping time if I live overseas?
For our international customers, shipping can take up to 3 weeks.
Do you offer shipping to P.O. boxes?
Yes, we do! We use FedEx Smartpost to ship to P.O. Boxes. If you have entered a P.O. Box, please make sure an additional street address line has NOT been entered.
Please Note: If both a P.O. Box and street address line have been entered, this will delay order delivery.
International Orders: FedEx International doesn't ship to P.O. Boxes. A complete address is required as well as phone number.
For more on shipping, please see our Shipping Policy & Rates.